Onondaga County WEP Processing Software Implementation

What Was the Challenge?

The Onondaga County Department of Water Environmental Protection (WEP)’s sanitary unit charge process relied on legacy manual methods that had become increasingly difficult to manage as parcel, billing, and consumption data grew across multiple systems. These disconnected datasets made it challenging to validate usage, maintain consistency, and meet the annual billing calendar efficiently.

How did Barton & Loguidice Provide a Solution?

B&L implemented a new system that provides WEP with a reliable, transparent, and fully integrated platform for annual sewer billing. The automation and validation improvements have streamlined workflows, reduced manual reconciliation, and improved responsiveness to customer inquiries. WEP now benefits from:

• Consistent and auditable billing calculations
• Faster and more reliable grievance processing
• Sustainable data governance supporting future legislative or system changes

Why Was This Project a Success?

This modernization positions WEP for long-term operational efficiency and public transparency, exemplifying B&L’s commitment to helping municipalities leverage technology for more efficient, accountable data and infrastructure management.